Student Microsoft Account Claim Process

Actively enrolled students at Mt. SAC can request Microsoft Office 365 Education for free, including Word, Excel, PowerPoint, OneNote, and Microsoft Teams. Inactive / past students will lose these licenses.

To request a license, you must have a valid Mt. SAC student email, and use your MountieMail+ student email address (@student.mtsac.edu) to contact us.

1. Using your Mt. SAC student email (i.e. you@student.mtsac.edu), send an email to helpdesk@mtsac.edu from your Mt. SAC student email address with a subject that includes the words "Microsoft Office 365 Account" and attach proof of enrollment. Proof of enrollment can be a screenshot or PDF of your student schedule or your Canvas dashboard.
   • It must be from your Mt. SAC student email. If you do not have an active Mt. SAC student email, you cannot get a license.
   • Your email must include "Microsoft Office 365 Account" in the subject. Not doing so will cause a delay to your service.
   • Your email must include proof of your current enrollment for manual verification. Without enrollment, you cannot get a license.
2. You will receive an email response that a ticket has been created for your request.
   1. The system will attempt to automatically verify your enrollment. If you can be automatically verified, a Microsoft Office 365 account will be created for you, and you will be emailed with a one-time password.
   2. If your enrollment cannot be automatically verified, a will attempt to verify your enrollment. If successful, a Microsoft Office 365 account will be created for you, and you will be emailed with a one-time password.
   3. If we cannot verify your enrollment, the process ends and your request will be resolved as being not applicable to inactive students.
3. Once your account is created, you can visit https://www.microsoft.com/en-us/education/products/office to log in.